Frame by Frame Alert Levels Guide

For certainty around how we are operating at each level of the Covid-19 Response System, check out the guide below. This will outline everything we are doing as a team, as well as what we ask of you as customers.

If you have any further questions at all, don't hesitate to get in touch. CLICK HERE to go to our contact page.

At all levels:

• Please stay home if you are sick.

• We will do our best to accommodate those who are Immunocompromised - please just ask. We will happily wear a mask while consulting with you even at Level 1, and are more than happy to handle all samples etc to help with cross contamination between customers.

• We are also happy to do remote consultations at all levels if you are unable to or uncomfortable with going in store.

Level 1:

Business as usual.

• We still highly recommend signing into our business using the government’s QR tracker to help alert us and others should it be needed.

• We will also be keeping up our regular routines of cleaning the benches regularly, and there will always be masks and hand sanitiser on site for you to use at your leisure.

• No limits on customers in store, use of masks not necessary.

Level 2:

Precautions in places for our safety and yours.

• Regular hours in place and all staff back on normal shift rotations.

• Please wear a mask when in the shop if possible. We will wear masks while serving customers to keep you and us safe.

• No customer limits, but social distancing recommended. If we have too many customers in the shop when you arrive, please feel free to wait outside in the sun or leave your work with us while you go for a wander around Nuffield Street.

• We highly recommend signing into our business using the government’s QR tracker to help alert us and others should it be needed.

• We will be contact tracing all customers coming into the store, taking full name and cell phone number.

• We will be keeping up regular sanitising routines of the consultation area to keep everything safe.

• There will always be hand sanitiser on site for you to use, and we request you do before we begin a consultation.

Level 3:

Open for contactless collection by appointment only

• Open for contactless collection

• Please get in touch via frameme@framebyframe.co.nz to arrange a time.

• Please pay your invoice online before coming to collect. If you need another copy of your invoice, or our bank account details, please let us know.

• Please wear a mask when coming to collect to keep us and you safe.

• Please sign in upon arrival using the Covid Tracer App.

Level 4:

Store Closure.

• Workshop closed to staff as well as to customers for both consultations and collections.

• Our team will reply to enquiries from home, and help you plan out projects as best we can until we can chat in store.

• Don’t hesitate to get in touch so you can help keep us amused!